When a student reports that they can no longer log in, swift troubleshooting helps restore their access or clarify their eligibility. This guide provides step-by-step instructions for university administrators to verify student account details in the Talents module, resolve Webservice synchronization issues, and escalate Single Sign-On (SSO) login errors. Following these procedures ensures seamless access for your students while keeping user account records accurate.
Email Address Control & Account Verification
When a student is unable to log in, they are usually using an incorrect portal link or invalid login credentials. Follow these steps to verify their account status and help them regain access:
Provide the student with your official, correct Career Center URL to ensure they are navigating to the right portal.
Log into your administrator portal and open the Talents module.
Enter the student's full name into the search bar.
Evaluate the search results to determine the required action:
Profile Found: Retrieve the exact ID (email address) attached to their profile, share it with the student, and instruct them to reset their password if needed.
No Profile Found: The student does not have an active account yet and must sign up from scratch on your Career Center.
💡 Tip: Double-check for minor typos or alternate name spellings in the search bar before concluding that a student account does not exist.
Webservice Synchronization Restrictions
Student Has Left the Institution
Their email address was intentionally removed from the Webservice feed upon leaving the university. Explain to the student that they are no longer eligible to access your institutional Career Center.
Email Address Was Accidentally Removed
The student's record was inadvertently dropped from the automated feed. Contact your institution's IT team and request that they re-add the student's email address to the Webservice.
Email Address Changed via Dashboard
The student manually updated their email address directly from their dashboard settings. Contact our Customer Experience Team at
support.careercenter@jobteaser.comso we can assist in realigning the account records.
⚠️ Warning: Manual email updates on student profiles that do not match the institutional Webservice feed can trigger account access restrictions during routine automated syncs.
Single Sign-On (SSO) Connection Escalations
For institutions utilizing Single Sign-On (SSO), primary account authentication and passwords are managed directly by your central identity system.
Forgotten SSO Passwords
If a student forgets their SSO password, direct them to contact your institution's IT team to perform a password reset.
Technical Login & Connection Errors
If a student encounters other technical login issues on an SSO-enabled portal, follow these steps:
Request that the student send you a full screenshot displaying the following details:
The exact error message received
The full URL of the page where the error occurred
The exact time and date of the connection attempt
Forward this screenshot and connection information to our Customer Experience Team at
support.careercenter@jobteaser.com.Our Customer Experience Team will review the error logs and collaborate directly with your IT team to resolve the issue.