FAQ

Student access and login:

Why can’t a student access Career Explorer?

A student may be unable to access the tool due to one of the following reasons:

Missing enrollment (for custom pathways): while ready-made career guidance modules are open to all your students, students cannot view or access custom pathways created in Studio unless an administrator manually enrolls them. See how to enroll students here.
The Start date of the custom pathway is not correct. Check it in Studio, in the Schedules and details section of the pathway.
The pathway has not been published in Studio. Make sure you publish it after each modification.
Browser / cookie cache: stored session errors can cause redirect loops. Ask the student to clear their browser cache/cookies or open an Incognito window.

Why can’t a student complete a module?

Each activity within a module has explicit minimum completion criteria that must be satisfied:

Text Content: The student must spend a minimum of 5 seconds on the page.
Video Content: At least 90% of the video must be watched.
Quizzes: All questions within the quiz must be answered.
Interactive Exercises: Downloadable PDF worksheets or exercises must be opened/acknowledged as required by the module structure.

Module enrollment:

How do I enroll students in a custom pathway or a ready-made career guidance module?

Go to the relevant pathway or module in your Career Explorer back-office.
Click Manage enrollments.
Click Enroll students.
Upload a .csv file containing a single column with student email addresses (titled email or emails).
Review the user confirmation count and click Enroll to finalize.

💡 Tip: You can export the accurate student email list directly from the Talents module of your JobTeaser Career Center.

Can I unenroll or reset a student's access to a specific ready-made module or pathway?

Yes, to do so go to the course or career guidance module:

Click Manage enrollments.
Click Unenroll students.
Import the .csv file with the target student email addresses to remove their enrollment.

Is it possible to add a student to a pathway or ready-made career guidance module on the fly (without using a .csv file)?

No. Enrolling students individually is not possible, it currently requires uploading a .csv file. Single-user inline enrollment is not supported yet.

Can I plan and prepare the enrollment ahead of time?

Yes, administrators can plan and prepare student enrollments ahead of time by:

Drafting custom pathways: any pathways created, edited, or published in Studio remain completely hidden from students until an administrator manually enrolls them. This allows administrators to safely build, preview, and finalize all course structures, resources, and settings well before the academic term starts.
Preparing enrollment CSV files: administrators can prepare student cohort email lists in .csv format ahead of time.
Controlled access launch: When the institution is ready to launch a pathway, administrators simply need to upload the prepared .csv file via the Manage enrollments feature in the back-office to grant access instantly.

Are students informed when they are enrolled for a custom pathway or a ready-made career guidance module?

Students do not receive automatic email notifications upon enrollment. Administrators must communicate enrollments manually via direct email, announcements, or by using the E-mail Campaign module within the JobTeaser Career Center. Check our communication pack!

Admin, back-office access and permissions:

How can I get administrator access to Career Explorer?

Career Explorer package standardly includes 3 administrator licenses. To get them activated, or if you require additional licenses, please contact JobTeaser's Customer Experience team at support.careercenter@jobteaser.com. Once the activation is done, the Career Explorer tab will be displayed in the back-office. Simply log in to your JobTeaser Career Center, and click on the Career Explorer tab on the left.

Can I transfer administrator access?

Yes, if an administrator license needs to be transferred, please contact JobTeaser's Customer Experience team at support.careercenter@jobteaser.com with the new administrator email address, as well as the licence email address that would need to be deactivated.

How can I access Career Explorer Studio?

Log into your JobTeaser Career Center back-office, go to the Career Explorer tab.
Click ‘Create a pathway’
You will be redirected to the Studio interface. Click ‘Sign in’
If you encounter connection issues or login loops, clear your browser’s cache and cookies.
If sign-in fails, email email support.careercenter@jobteaser.com to confirm that your email address is assigned to one of your institution’s 3 administrator licenses.

Content setup, customization and language:

How can I modify modules and pathways?

Ready-made career guidance modules are fixed and cannot be modified or hidden by administrators.
To edit university custom pathways, please read this article.

Can pathways be deleted?

No, but they can be archived, which serves the same purpose.

How can I archive a pathway?

Please read this article, particularly the section “Archiving & hiding a pathway”

Are the modules available in English, or how can I switch the editor language?

Ready-made career guidance modules are only available in English and French.
Custom pathways: language settings are configured in Studio, under Settings > Schedule & Details > Course Details. If you need to deliver the same custom pathway in multiple languages, separate courses must be created for each language.

Reporting, exports and completion tracking

How can I identify students who completed a module?

In your Career Center back-office, go to Statistics > Career Explorer. You can access 10+ interactive charts and apply 15+ filters (e.g., degree level, graduation year, program…)

How often data is updated?

If a student completes a course you will have to wait between 5-10min to see the data updated in the reports.

Data export service: How can I find the course ID?

The course ID is located in the URL of a pathway. The format is “course-v1+course_number+session.”

Data export service: How does the completion rate work?

Here are the requirements for each type of activity:

Text content: minimum 5 seconds on the page
Video: 90% of the video must be viewed
Quiz: all the questions must be answered

In Excel, all the data is aggregated in a single column. How do I do this?

Select the 1st column

Then in the ‘Data’ tab, click on ‘Convert’
Hold down the ‘Delimited’ parameter and click Next

Select ‘Comma’ as the separator, then click Next

Finally click on Done

Technical errors

There is a technical error, how can I report it?

Report a technical bug to JobTeaser's Customer Experience team at support.careercenter@jobteaser.com including the following details:

Name of your Higher Education Institution / Career Center
The exact URL where the issue occurred
The name of the specific pathway or module concerned
The specific step or phase where the error happens
Screenshots or error codes if available