Sometimes students want to schedule an appointment with an advisor through the platform but are unable to do so.
If a student tells you about this problem, you should take the following steps:
- Have the advisors indicated their availability?
- Check the “Appointments” section in the availability calendar
- Does the student have a schedule in their profile that is compatible with the type of appointment they wish to schedule?
- View the student's program in the “Talents” module
- Go to the “Appointment Types” section.
- Make sure the student's schedule is compatible with the type of appointment you'd like
- Do the languages spoken by the advisor match the languages in which the student submits their work?
- Ask the student which languages they listed in their search criteria
- Please verify that these languages match those spoken by the advisor(s)
- Are the timeframes set for the student being met (between appointments or between scheduling an appointment and the appointment time)?
- Go to the “Talents” module, search for the student, and then view their previous appointments by clicking on “Notes and Follow-up.”
- Make sure that the deadlines set for students are being met: go to the “Appointment Types” section, then select the type of appointment the student wishes to book: