Sometimes students want to make an appointment with a counsellor via the platform but are unable to do so.
If a student reports this difficulty to you, the following checks should be made:
- Did the advisors fill in any availabilities?
- Check in the Appointment module in the Availability calendar
- Does the student have a programme on their profile that is compatible with the type of appointment they want?
- Check the student's programme on the "User" module
- Go to the "Settings" module, then "Types of appointments".
- Check that the student's programme is compatible with the targeting of the desired type of appointment
- Are the languages spoken by the counsellor compatible with the languages whose content the student displays?
- Ask the student what languages they have entered in their search criteria
- Check that these languages are compatible with those spoken by the adviser(s)
- "Settings", then "Advisors".
- "Settings", then "Advisors".
- Ask the student what languages they have entered in their search criteria
- Are the deadlines imposed on the student being respected (between two appointments or between the booking and the appointment time)?
Go to the "Registered" module, search for the student, and then at the bottom of their profile, access their previous appointments.
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- Check that the deadlines imposed on students are being respected: go to the "Settings" module, then "Module settings."
- Check that the deadlines imposed on students are being respected: go to the "Settings" module, then "Module settings."