Resolving "Free Plan" Company account Access Step-by-Step
Step 1: Verify the Login Link
Ensure the recruiter is attempting to log in using your institution's custom JobTeaser portal address.
Confirm that the recruiter is accessing the correct URL:
[https://YourPermalink.jobteaser.com/en/recruiter_account/sign_in]Replace
YourPermalinkin the URL structure with your institution's unique domain name.
💡 Tip: Keep your institution's specific recruiter sign-in link saved in your bookmarks so you can quickly share it during support inquiries.
Step 2: Identify the Linked "Free Plan" Account Email Address
If the recruiter is unsure which email address is associated with their account, locate it in your Back Office interface.
Navigate to the Jobs module in your Back Office.
Enter the company name in the search field.
Click on any active or previous job vacancy listed under that company.
Locate the Recruitment contact field within the job details to view the email address linked to their account.
Step 3: Trigger a Password Reset
Once the correct login page and email address have been identified, direct the recruiter to reset their login credentials.
Direct the recruiter to the recruiter sign-in page (
[https://YourPermalink.jobteaser.com/en/recruiter_account/sign_in]Ask the recruiter to click the password reset link directly on the recruiter sign-in form.
Instruct them to enter their confirmed email address and follow the instructions sent to their inbox to set a new password.
⚠️ Warning: If the recruiter does not receive the reset email, ask them to check their spam or junk folders. If issues persist, contact the Customer Experience Team.