You encounter error messages, and you don't know what to do except contact support. We got your back! In this article, we have summarized the most common errors you may encounter and the steps you can take to resolve them.
Here are the main errors that you, your students or your recruiters/companies may encounter on the Career Center:
- 500 error
- 404 error
- 403 error
- 422 error
Error 500
What is a 500 error ?
500 Internal Server Error indicates that the server has encountered an unexpected problem that prevents it from responding to the request.
In practical terms, this means that the server does not know how to respond to your request.
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Why do we encounter 500 errors? |
What to do then?
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| Admin |
- By editing an article in the resources module
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- By checking that there are no special characters (e.g. emoji) in your text
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- Check the format of your image and try with another one
- Use the short version of your video link (less than 500 characters)
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- By setting up the newsletter
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- By checking that there are no special characters (e.g. emoji) in your text
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- By logging into the Career Center
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- If you have an SSO, contact the Support team
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| Student |
- When applying for a job offer
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- Delete special characters if there are any
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- When registering for an event
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- Remove special characters if there are any
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- By logging into the Career Center
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- If there is an SSO, contact the Support team
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| Recruiter/Company |
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- Remove special characters if there are any
- Check the image format and try with another one
- Use the short version of the video link (less than 500 characters)
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- When creating a company record
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- Delete special characters if there are any
- Check the format of the images
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404 error
What is a 404 error ?
404 error: 404 Not Found indicates that a server cannot find the requested resource.
In concrete terms, this means that the page you are trying to access does not exist or no longer exists.
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Why do we encounter 404 errors? |
What to do then?
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| Admin |
- By selecting all offers in the offer module and then clicking on a particular one
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- The problem only occurs when several offers are selected, and you click on a selected offer (if you click on another offer not previously selected, the error message does not appear)
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- By clicking on a company record associated with an event in the Front Office
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- This means that the company account you have associated with your event does not have a Front Office record.
- There is no specific action to take
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- By clicking on a link (e.g. useful link)
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- This means that the link is obsolete.
- Check the source of your link in the Back Office
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| Student |
- By clicking on a company record associated with an event in the Front Office
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- This means that the company account you have associated with your event does not have a Front Office record.
- There is no specific action to take
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- By clicking on a link (useful link or link shared by you)
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- This means that the link is obsolete.
- Check the source of your link in the Back Office
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403 error
What is a 403 error ?
Error 403: 403 Forbidden indicates that a server understands the request, but refuses to allow it.
In practical terms, this means that you or the person you are talking to is trying to access content that they do not have permission to access.
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Why do we encounter 403 errors? |
What to do then?
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| Admin |
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- If you get a 403 error when connecting, contact your IT department. This is a configuration problem.
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| Student |
- By accessing a back office link shared by an administrator (e.g. a link for an event)
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- Check that the student is not trying to access the back office link for your event and re-share the correct link.
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| Recruiter/Company |
- Attempting to view an offer in the front office (recruiter)
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- Recruiters don't have this option. They should be told this.
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- Attempting to access a recruiter's account when they are already connected to the company account of another institution or vice versa
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- Tell them to log out of their previous account (closing the page is not enough).
- Delete browser cookies if necessary.
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422 error
What is a 422 error ?
Error 422: 422 Unprocessable Entity indicates that the server understood the content type of the request and the syntax of the request is correct, but the server was not able to perform the requested instructions
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Why do we encounter 422 errors? |
What to do then?
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| Admin |
- At the connection with an SSO
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- Certificate problem or bad reception of mandatory attributes --> in this case contact: support.careercenter@jobteaser.com
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- When trying to connect you encounter Error 422 csrf detected
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- Delete your cookies or login via a private browser window
- Remove the link from your bookmarks
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| Student |
- At the connection with an SSO
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- Certificate problem or bad reception of mandatory attributes --> in this case contact: support.careercenter@jobteaser.com
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- When trying to log in you encounter Error 422_csrf detected
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- Tell them to delete their cookies or log in via a private browser window
- Tell them to delete the link from their bookmarks
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