Student: I can't book any appointment with an advisor. What should I do?

Sometimes students want to make an appointment with a counsellor via the platform but are unable to do so.

If a student reports this difficulty to you, the following checks should be made:

• Did the advisors fill in any availabilities?
  
  • Check in the Appointment module in the Availability calendar

• Does the student have a programme on their profile that is compatible with the type of appointment they want?
  
  • Check the student's programme on the "User" module
  • Go to the "Settings" module, then "Types of appointments".
  • Check that the student's programme is compatible with the targeting of the desired type of appointment

• Are the languages spoken by the counsellor compatible with the languages whose content the student displays?
  
  • Ask the student what languages they have entered in their search criteria
  • Check that these languages are compatible with those spoken by the adviser(s)
    
    • "Settings", then "Advisors".